Client Care
Returns & Exchanges
We want every MAZAL piece to feel considered from the moment it arrives. If something is not right, our client care team will help you with a return or exchange request clearly and calmly.
Policy at a glance
14-day window
Return or exchange requests should be made within 14 days of delivery.
Original condition
Items must be unworn, unused, unwashed, and returned with tags and original packaging.
Client care support
Start every return or exchange through WhatsApp so our team can guide the next step.
How It Works
Simple steps for support
- 1
Contact MAZAL Client Care on WhatsApp with your order number and the item you want to return or exchange.
- 2
Our team will confirm eligibility and share the return instructions.
- 3
Pack the item securely with all tags, accessories, packaging, and proof of purchase.
- 4
Once received and inspected, we will confirm the refund, exchange, or store-credit option.
Eligibility
What can be returned
Eligible items can be returned or exchanged when they are in their original condition. Please keep all tags, packaging, and order details until you are sure the piece is right for you.
Delivery fees, duties, customs charges, and return shipping costs may be non-refundable unless the item arrived damaged, defective, or incorrect.
Final sale exceptions
- Items marked final sale or clearance
- Personalised, altered, or made-to-order pieces
- Worn, washed, perfumed, stained, or damaged items
- Accessories or hygiene-sensitive items where the original seal or packaging has been opened
Policy details
After your returned item is received and approved, refunds are processed to the original payment method. Bank and payment provider timing can vary, but most refunds appear within 5-7 working days after processing.
Exchanges depend on availability. If your preferred size, colour, or style is available, our team will reserve it after your return request is approved. If it is unavailable, we can help with an alternative or refund.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item, packaging, and order number so we can resolve it quickly.
International customers are responsible for any duties, taxes, customs fees, or return shipping charges unless the item is confirmed to be damaged, defective, or incorrect.
Need help before requesting a return? Message us on WhatsApp or visit Client Care.